Good booking system, poor organisation by the car rental at pick up.
J.Witcombe
Portugal
Reviewed: Mon, Jun 3, 2019
About Centauro:6.0/10
The car was smaller than expected as we ordered a 5 door and were given a small 2 door. The wait for the shuttle service was so long (over 1 hour) that we got a taxi from the airport to the car hire location. We then waited over 40 minutes at the service counter to be seen by a member of their bit so helpful staff. Overall a poor service from Centauro
We had to get a taxi to the pick up location due to the number of people waiting at airport for the bus and then had to queue for 2.5 hours to pick up the car. It was terrible!
“I had to send my wife and infant baby to the hotel in a taxi which cost the same as the rental car”
About Centauro:6.8/10
Took FOUR HOURS too pick up the car.
1 hour line to catch the shuttle to the offsite location
3 hours line at the counter to pick up the car, due to extremely high demand and poor pre-check process
Terrible service and will not be booking with them again. We arrived around 11pm and it took nearly 1.5 hours to be served, we had a 2 year old who had to wait there whilst he was really tired. I do not expect to have service like this.
The car was excellent for what I required, it even had a built in sat nav which I didn’t expect.
About QEEQ:9.0/10
Very easy to book and very competitive price. I was will recommend it to everyone of my friends.
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Customer Service
Good booking system, poor organisation by the car rental at pick up.
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