The process was very simple. When picking up the car, I just had to sign some papers and get the keys. When returning the car, I just handed over the keys and could leave. They charged a $70 pre-authorization before the rental.
The credit card charge was not consistent with the invoice amount; it was over 120 AUD more than the pending payment amount shown when booking through the car rental app. This large discrepancy is quite frustrating. I hope the displayed amount at the time of booking is closer to the actual payment amount.
Counter staff was friendly. Took a bit of time to locate the car but it was in good working condition. We rented a Kia Carnival so there was enough space for 8 medium sized luggages at the boot.
About QEEQ:8.0/10
Easy to use and reliable information provided. Was told that insurance sold via Easyrentcars.com is to be reimbursed after submission of claim. This should be clearly disclosed.
The car had a mark we didn’t see on pickup . Needed the sun to highlight it. Took photo. On returning vehicle explained situation to staff. Was no problem.
About QEEQ:10.0/10
Price stayed the same.
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