They picked us up from the airport promptly after a call, which was very convenient. After returning the car, the staff also drove us directly to the airport!
Contacted the rental company before clearing customs at the airport, and they told us to contact them again at the designated waiting spot. They said they would arrive in five minutes, but we ended up waiting for more than twenty minutes. During that time, I messaged them via WeChat and the rental company responded with impatience. Additionally, the pre-booked baby seat was not installed and had to be crudely tied with a seatbelt, which was very unsafe. This was my third time in New Zealand and I've never had such a bad car rental experience. Strongly recommend against renting from this company.
Great value and good service including helping with the bags and kids.
About QEEQ:8.0/10
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