The pickup process was fine, but upon returning the car, there was some damage. They didn't handle it on the spot and asked me to wait for two business days. A week has passed and they still haven't provided a report or a receipt for the charge. The credit card preauthorization hasn't been lifted, and without a report, I can't file a claim.
The staff at the airport rental office kept pushing their personal insurance, claiming that any insurance purchased through other platforms would be invalid. In the end, they could inexplicably charge you 400-500 euros or more during the final vehicle inspection. Never pay the 1000-euro deposit—once you pay it, you won't get it back.
The rental company's attitude was extremely negative. Our team needed to rent a 7-seater MPV. Despite having already paid for full insurance on the platform, we were asked to pay an additional €300 to pick up the car. The money was not returned when we returned the car, serving as extra insurance. Essentially, we ended up paying for insurance twice on the same vehicle. Additionally, when the rental staff saw that we were hesitant to pay the extra amount, they left to have lunch and returned 40 minutes later. They then left again for a 20-minute smoke break without processing our order, and upon returning, made us queue up from the back. This caused a delay of over two hours, making the overall service extremely poor.
podgorica airport team of greenmotion are trusty persons.
everything is ok.
About QEEQ:10.0/10
great service.
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