Pretty good. Arrived at midnight and they promptly resolved any issues.

The queue was very long, waited for a long time with no assistance.

I left my jacket in the car and realized it after airport security. I quickly returned to the rental place and the staff were very welcoming and efficiently retrieved my jacket. Great service.

The front desk service was very average, no smiles throughout. I booked a Ford Explorer 7-seater SUV, but they said they didn't have the car I reserved and gave me a Hyundai of the same class and size. Although I wasn't happy, I accepted it since they didn't have the car I wanted. However, when I went to pick up the car, I found out it was a 5-seater with a small trunk, barely fitting our three suitcases. I insisted on changing the car and argued with the front desk, as it was clearly not the same size or class. After some discussion, they changed it to a 7-seater Dodge. Although it was still smaller than the Explorer, it could fit all our luggage, so I accepted it. I forgot to refuel the car before returning it and offered to pay for a tank of gas, but they charged me $140! They calculated the gas at $9.9 per gallon plus labor costs. This was extremely expensive, and they didn't mention such high fees when I picked up the car. But since it was my fault for forgetting to refuel, I let it go.

There weren't many people in line, but the process took quite some time. They tried to sell me additional insurance options, which I declined based on the rental company’s policy. Since I was renting from Salt Lake City and returning in Los Angeles, it seemed they couldn't find a car with California plates and tried to give me a downgraded model, which I refused because safety is paramount for long trips. Eventually, the manager managed to arrange a slightly upgraded Ford SUV, which was pretty good. There are gas stations near the return location, and since they require refueling within 10 miles, that was fulfilled, so I didn’t buy the fuel option from the company as their gas prices were a bit high.