Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.
The female staff at the rental company counter had a poor attitude. My English is just average; I could understand some things she said, but not everything. I needed her to explain several times. Maybe she thought I didn't understand anything. She initially told me that my insurance was incomplete and didn't cover roadside assistance and third-party accidents, suggesting I add insurance. I remembered that at least roadside assistance was included when I booked, and the invoice I checked before departure didn't mention it. Later, a phone representative assured me that I had full coverage, so I wasn't worried since I had also bought travel insurance before departure. Perhaps it wasn't displayed on the invoice, or maybe she was trying to help me, but then she privately told her colleague that this Chinese person didn't know anything. Her colleague said there were bigger cars available, but she insisted on giving us the small car we had booked. Her attitude was very unpleasant. It took a long time to get the car, and I don't want to rent from this company again.
“1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV”
About Thrifty:7.0/10
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
About QEEQ:10.0/10
Booking platform is easy with no issues.
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