A bit of a hassle

The battery died on us half way through our week, but the company came out within 10 minutes of calling and gave us a new car- very efficient!

1. They don't have our Nissan Pulsar car ready when we reach there 2. They offer a smaller Nissan Micra and asked us to return the next day to exchange 3. And they offer an no need to fill petrol offer to us, so we returned the car without fill any petrol 4. They do not open until 8am, so they asked as to return the car at 730am without lock the door and leave the key inside the car

The staff were very helpful and allowed us to leave our suitcases in the office for a few hours when we dropped the car off. The only thing was the lady serving us said it would be helpful if we bought the car back before 10am as it would be easier for her. We had booked the car until 10am.

The car was ok. It was given to me with 1/10 of gas. Not knowing how much I would need I filled it up. Barely used 2/10 in 4days. It would have been good first to give the car with a full tank, second always give the customer an idea on consumption. Felt ripped off at the end

Ok. There should be an alert on condition of cars

Slow and bad customer service. I came the day before my reservation when they were not busy asking them if there was some paperwork I could do in advance and they told me don’t worry don’t worry we’ll do everything tomorrow. Then I have arrived here today and they have asked me to send them by email the confirmation of the booking. They seemed to not even have my booking clear and I have been waiting now for more than half an hour because every single telephone call seem to take preference over myself being here in the office. Avoid this place if possible and rent some where else