The service was actually quite good, but a terrifying incident occurred: during the second half of our road trip (fortunately we had already left the desert area), on the way to the Mediterranean coast, we suddenly noticed the rear left tire had blown out. Luckily, we passed through a small village that had a repair shop. The repairman removed the tire and found an inner tube inside with three holes, and the inner side of the outer tire was severely worn (it bulged and leaked air after inflating). Both the repairman and I were shocked. The repairman was extremely anxious and repeatedly tried to communicate with me through translation apps and local people passing by. Finally, he called the rental company for me. The rental company received a harsh scolding from the repairman and immediately arranged for me to go to the nearest airport's Europcar location to replace the tire. This behavior by Europcar could legally be considered a form of 'intentional harm.' These chain rental companies are increasingly full of hidden issues nowadays.
The service efficiency was quite satisfactory, and the car pickup and drop-off were convenient, right in the arrival hall. However, there was some dishonesty regarding the deposit; they mentioned it would be refunded within a day or two after the car was returned, but it has been half a month and it still hasn't been refunded.
There were hidden charges; they insisted on a 20 dirham so-called airport tax when picking up the car. That's about 45 RMB, and there wasn't any receipt provided.
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