Highway 1 from San Francisco to Los Angeles

Average service

Pickup and drop-off were both convenient, no insurance upselling, no signing required, and no car inspection upon return. However, my credit card was charged $72 the next day with no explanation. Reported to QEEQ and they are investigating.

Very convenient and easy to find. The whole process was smooth. Although the closing time is 6 PM, you can return the car by 7:45 PM.

The car was in great condition with only 23,000 kilometers on it. Picking up the car was easy. When returning the car with a full tank, we received a fuel receipt, but after discussion, the fee was refunded.

I rented from a Hertz store in downtown San Francisco, located in a parking lot where many rental companies are situated. I booked a RAV4 but was given a Kia instead without any choice. The car was new but didn't have as much trunk space as the RAV4. The front desk was staffed by a Chinese person but they couldn't speak Chinese, and kept insisting that I hadn't bought enough insurance even though I clearly had purchased full coverage. After showing her the information at the bottom of my rental order, she stopped insisting. It seems better coordination is needed between the rental app and rental companies. She said her computer showed that several insurances were not purchased. Not being able to choose a car was really frustrating, unlike Alamo, which probably had better options due to its downtown location and limited car availability.