Rome to Pienza to Florence

The final price was nearly double. Too many tricks when picking up the car: constantly trying to upsell you to a more expensive car.

The car model did not match the booking. I rented a BMW series, but the rental company gave me a Fiat. They downgraded the car model and did not provide a refund.

Very good

Although there were not many people, the wait time for picking up the car was quite long. No free upgrades were available; upgrading required extra payment. None of the listed services were provided.

We booked the vehicle for 8:30 am. When we arrived at 8:35 the branch was still closed. The clerks arrived only around 8:45 and the whole process until we left took over half an hour. When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time. He then told us he owed us a high amount because we were late. He said the vehicle was delivered to us at 8:38 ...