San Francisco

Overall service is mediocre. They change vehicles without notifying customers, the internal seats are quite dirty, and the cars are relatively old. The return process is very casual without a thorough inspection. To avoid disputes, I took photos and videos when picking up and returning the car.

Overall service was fairly standard and satisfactory, but the pickup process took too long, with a two-hour wait.

I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.

Poor car rental experience. The counter staff kept pushing unnecessary refueling services, repeatedly asking about options, and the final amount included high service fees. Fortunately, after seeing the bill, the issues were immediately addressed and unnecessary services canceled.

No one was at the counter, I waited for a long time.