The staff on the app had no communication with the staff in the US! They couldn't answer anything online. We had to ask in person at the store. It took me over an hour just to get one question answered.

The downtown return location was very hard to find, so I ended up returning the car at the airport and taking a taxi back to the city.

When confirming the booking, they upgraded the vehicle without my consent and charged me for the upgraded vehicle. They also lied to me, saying that my booking included insurance. When I checked the amount, they told me it was just a deposit and not to worry.

Shuttle service for both pickup and return at the airport was very convenient, and the business process was quite clear and standard. However, there was no so-called Chinese service available at all, even after I asked.

Too focused on selling extras