My first time renting a car abroad and was happy with the service

Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

Manque d'indication pour repérer le comptoir ACE, c'était chez Goldcar en fait.

Pratique et rapide pour réserver et comparer

Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again

1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.

Platform is ok.

The insurance options and fuel refill terms were complex. When I booked I didn't realise a diesel rental car has a tax in France