“Easy and straight forward but surprised at deposit amount”
About ACE:9.7/10
We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.
The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.
About QEEQ:10.0/10
Booking was smooth and easy to include all waivers.
Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.
“Too long a wait at the counter and when getting and dropping off the car”
About ACE:7.0/10
Counter staff helpful - getting the car and dropping off too slow due to lack of staff
About QEEQ:10.0/10
Platform ok - didn’t get a price drop
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Customer Service
My first time renting a car abroad and was happy with the service
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