Unreasonable charges, unreasonable charges, unreasonable charges. I prepaid all costs including full insurance coverage through Zuzuche, only needing to pay an additional driver fee of 70 AUD on-site. However, they initially charged me 100 AUD upon pick-up, saying it was a deposit. After returning the car, they deducted another amount on-site. The bill they showed was 74.33 AUD, which I thought was the 70 AUD additional driver fee plus 4.33 AUD for Melbourne tolls. But later, I received an email from Avis showing net charges of 174.33 AUD, meaning they kept the previous deposit and fully deducted it.
Simple booking process, good filters to find the suitable car at the lowest price. Thank you for your business!
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