Salt Lake City - Yellowstone National Park - Seattle

No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.

The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.

The car provided was different from the one reserved!

Very good, received a free upgrade.

We rented two cars and added additional driver insurance and roadside assistance. For some reason, the prices for the two cars were slightly different, although the difference was only a few dollars. The cars were very new and in great condition, which was excellent. My companions all said the cost-performance ratio was very good. However, we waited quite a while to pick up the cars because there were quite a few people. One of our cars scratched another vehicle. When we returned, we just filled out an accident report and that was it; the full coverage was very convenient.