We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!
The store in Jerusalem was terrible and unprofessional. They mixed up our order, and the customer service added an extra rental day, starting a disaster. They charged us nearly 5,000 yuan without notifying us, and it wasn't even our fault; they were the ones who made the mistake.
The car seat was broken and i didn't get a refund.
One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...
Guys in the garage were extremely rude on the pick up. Then, on the drop off, the same guy who was extremely rude, with a cell phone flashlight, found a tiny nail in my tire after looking for it for 10 minutes. Still convinced the nail was in the car before we picked it up. Added an extra hour to our already 1 hour drop off time.
I felt cheated. The actual price was more than double the price that I booked.
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