There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.
The car seat was broken and i didn't get a refund.
One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...
Guys in the garage were extremely rude on the pick up. Then, on the drop off, the same guy who was extremely rude, with a cell phone flashlight, found a tiny nail in my tire after looking for it for 10 minutes. Still convinced the nail was in the car before we picked it up. Added an extra hour to our already 1 hour drop off time.
I felt cheated. The actual price was more than double the price that I booked.
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Customer Service
Over all it was good, but I have a few comments
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