Well worth the money

Good service attitude, but unclear fees. Charged $100 more than the original order. Due to language barriers, even though I insisted on renting at the original price, they still forced the higher rate. Communication was unsatisfactory.

Average. Had to wait for half an hour to pick up the car, and noticeable scratches weren't documented

The service was quite enthusiastic. Seeing that we had a large group, they upgraded us to a larger American SUV for free. Overall, it was just okay since we only borrowed the car for one day and nothing particularly stood out. We didn't realize the shop closed at 11 PM when we rented the car. When we returned the car, it was already past 11 PM, and there was no one at the shop. The 24-hour hotline was also unresponsive, so we had to return the car the next morning. That night, we had to park the car at the hotel, which was quite expensive given New York's high parking fees!

The service at the counter was slow and not professional. Car I was given was not just very very dirty inside and out side but was making a noise. I told this to the lady when leaving the barrier but she only said fill out the form. Didn’t even speak proper English. I rented the car for 2 weeks and had to leave the Las Vegas. I got a headache driving the car. When I was back in alps Angeles I was told go to Burbank Airport Budget/Avis. When I went there I was refused a replacement and told off. I called Budget/Avis Number and I was told To call Recovery team. I said I am standing at on of your branche and the car is making a noise not broken down. I had to ask for the Manager to be heard. Then an Avis Manager at Burbank Airport helped me and changed my car to one that was much cleaner and with no technical issues. His name is Armon and truly a nice and friendly person.

No comments

The agent at the desk was extremely helpful and everything regarding the pickup went smoother than I expected.

It’s not my first time renting a car in the United States, but the first time that I breezed through without having to decline all kinds of extras (insurance, toll payments, more insurance, gps, etc). I will definitely use EasyRentCars for booking again.