I filled out the feedback for the wrong location last time, the issue was with this Izmir booking. The rental company didn't deliver the car on time. According to the instructions from PigCar on WeChat, the rental company should have been inside the airport, but it wasn't. We had to call separately to arrange for the car. The rental company didn't meet us at the airport, and the staff who answered the phone at night didn't speak English. PigCar customer service didn't resolve the issue, and we waited for an hour in vain. They said the car would be delivered to our hotel later, but it never arrived. We had to stay at the airport hotel Orty Hotel for the night. The next morning, we finally got hold of someone who spoke English, and the car was delivered to the hotel at 11 am, affecting our plans for the second day.

Communication was difficult due to language barriers, which wasted time. We also had to pay an additional fee for a diesel car.

In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.