Extremely poor experience. 1. The location for completing the rental paperwork is very far from the actual car pickup spot, requiring over 10 minutes of walking to get there. After finally finding an inconspicuous corner in the parking lot where the cars were, we were informed that there was an issue with the paperwork and were told to return to the paperwork location ourselves to sort it out. We asked why they couldn't resolve it over the phone, and after much back-and-forth they finally managed to fix the issue. 2. The fuel tank of the car was not full when we picked it up, with only 1/8 of a tank, which violates standard rental procedures as cars are usually delivered with a full tank. When we returned the car, we ended up overfilling it to at least 1/2 a tank, as it was difficult to precisely refill to 1/8. 3. Most infuriatingly, the company charged us a €500 deposit at the time of rental, promising to refund it within 30 days. However, even after 60 days, the deposit still hasn't been returned, while my friend's deposit at another company was refunded within a day after returning the car. We’ve repeatedly contacted this rental company, and they've kept saying the refund would be processed soon, but nothing has been resolved. Is this company bankrupt or no longer operating? We have no idea when this will be resolved. It's completely outrageous—avoid this company at all costs! Choosing them was a nightmare!
Overall satisfied. During pickup, there was only one staff member, which was very slow and took about an hour. Returning the car was quick, they mostly just checked the fuel level and let you go.
I booked an Opel but was given a Dacia instead. The car's features were basic and there was no USB port, which made it impossible to use phone navigation or charge the phone.
The pickup location is inside the airport, but after issuing the document, they just instruct you to find their staff in the parking lot by yourself. It took a long time searching different parking levels and zones before I had to go back and confirm the location again. Additionally, the car's condition was poor, with numerous scratches, an unusual engine noise, and no windshield washer fluid.
An excellent car rental experience! Cizgi includes full insurance, and I only upgraded with a €5 per day quick claim insurance without any additional upselling.
I rented an Egea but had the option to choose a similar class Opel Corsa or Dacia Duster. I picked the latter for its larger space. The mileage was over 30,000 km, and the car was comfortable to drive, though the NVH performance could be better.
In two days, I spent just over 600 RMB — incredibly affordable! I also paid 120 Lira for highway tolls after driving about 200 km on highways; the cost wasn’t high. Over two days, I parked roadside as I would back home without spending anything on parking. The rental was a full-to-full fuel policy. I refilled with 1,000 Lira of gas, drove 260 km, and still had over 100 Lira worth of fuel left.
Overall, compared to taxi fares, renting a car in Turkey, especially if you avoid city driving, offers amazing cost-efficiency and convenience. Next time, I’ll consider renting an even better car.
Terrible experience. The process was slow, and they kept finding ways to charge extra fees. Returning the car was extremely difficult to locate. The additional charges were reported to the rental platform, but they just kept saying they would look into it without issuing a refund.
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