Salt Lake City, Yellowstone, Page, Las Vegas

When we arrived, they didn't provide the Rogue without extra charge. After an hour of hassle with elderly and kids, we received 300 compensation from the rental company. Honestly, we were too tired to argue more. Finally, we got a Toyota RAV4 that needed maintenance, and I paid an extra 300 dollars.

They maliciously added various insurance options or packages to your order.

When renting the car, I was advised to purchase full insurance and upgrade the model, which I declined because I had already bought insurance in my country. However, the front desk added roadside assistance to the rental agreement without informing me. I thought it was part of the deposit and signed it. When returning the car, I realized they charged an extra $90 for it, even though I already had roadside assistance with my insurance from home. I wasted $90 unnecessarily.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

Satisfied with the rental service