The location for returning the car at Cologne station is not clearly marked, and the navigation on the car rental app is also incorrect. It took a lot of time to find the return location.

There wasn't much of a queue. Since we arrived early and refused the upgrade, we still had to wait three hours to get the car. The experience was okay, as it was one hour earlier than the scheduled time.

The rental company proposed two solutions: first, switch to another car and pay an additional 61 Euros; second, cancel the order with no refund. I requested an automatic car, but it was denied. I called the customer service in my country for help. They assisted by submitting a request and advised me to take photos for evidence.

The pickup point was quite far. When we got the car, we noticed several scratches and had to go up and down several times to find a staff member to report it. It was exhausting.

The service was quite fast and they followed all the rules.