Good

Very convenient, quite fast

The female staff member was slow and kept wandering off to talk to others. She seemed discriminatory towards Chinese people, asking if I was Chinese, and once confirmed, the paperwork became excessive and time-consuming. Every single document was copied multiple times, which was not required at other counters or with other tourists. Previously, we rented from other companies and the process took only 5 minutes. She took over 45 minutes even though I emphasized I was only renting for half a day and was in a hurry. Despite being clear that I didn't need anything extra, she insisted on adding an extra driver fee (which I didn't have to pay on previous days in Australia) and sneakily added full insurance despite my refusal. Due to the time pressure, I didn't notice it until later. If I could rate her negatively, I certainly would. Never renting from this company again.

Some challenge with accessing the booking on the europcar susyem. Eurocar agent had to make a manual contract and it took some time to try various options. i dont know if this was an Europcar or easyrentcars issue.

I booked a Kia Rio, but when i got to the carpark i had been upgraded to a Peugeot...nice!! The agent at the Canberra Airport explained everything very clearly. She even advised that there was a drop off location at the Sydney International Airport, contrary to what i had been advised over the phone.

Booking was easy and cheaper than booking directly through the agent. Didn't get any price drop after that, but it was cheap anyway