Toulouse-Andorra-Toulouse

Very satisfied!

I waited for two and a half hours and couldn't pick up the car. In the end, I had to cancel the rental, but they still charged me for a day's rental. Their attitude was very poor.

I am extremely dissatisfied with this company. On the morning of June 12th, I went to the Lyon branch to pick up the car. After confirming on-site that I had booked an automatic car, I went to the 7th floor to pick it up. After inspecting the exterior and signing, I realized it was a manual car. I immediately mentioned that I had booked an automatic. What followed was over two hours of waiting. Initially, they said there were no cars available and asked us to check at the counter for a resolution. Later, they said there was a car, but it was at the airport and had not been brought over. When I refused to go to the airport to pick it up, they promised to drive it over within an hour, but it took over two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me. Due to time constraints, I had no choice but to accept it. Later, I found out that the amount on the contract was different from my booking amount. Additionally, the on-site staff told me that the insurance I bought through the platform was not recognized by them and that I had to buy additional insurance for 30 euros to be fully covered. Furthermore, because they delayed the car handover, I couldn't return the car at the originally scheduled time. Due to heavy traffic in Paris, I reached the return location at 9 PM, and they were already closed.

Average experience. They didn't have the same class of car. Only a license older than 7 years is eligible for the so-called equivalent DS car; otherwise, they downgrade.

Enterprise staff were excellent

Yes think it was cheaper