I have gained a deeper understanding of the unreliability of Italians. Before picking up the car, I called ahead and scheduled for 11:30. When I arrived, nobody was there and I had to wait about an additional fifteen minutes. These are small issues. I rented the car in June, and after returning to my country, I suddenly received an email in September forwarding a fine notice. The fine should have been two pages, but Hertz only forwarded me one page, with the payment method on the second page. I had to go through a lot of trouble to Google how to pay the Italian police fine. The fine was issued in July, and by the time I received it, there was not much time left of the 60-day payment period. It took multiple communications with the rental company to finally pay the fine. During this process, Hertz provided no effective assistance but charged me over 30 euros for a so-called service fee, just for forwarding my contact information to the Italian police. That money was too easily earned for them! In summary, the service was terrible, they were eager to charge money, and compared to Hertz in the USA, the difference is like heaven and earth. If there were a zero star option, I would choose it without hesitation. If possible, I would like to give them a negative score and tell them to get lost!