Houston

The car rental service was very enthusiastic, highly recommended.

The staff was very arrogant. They claimed the POS machine was broken and asked us to withdraw 800 euros in cash for the deposit. When returning the car, they didn't clearly explain which parking lot to use, causing us to spend over half an hour to find it.

Budget and Avis are together, and the actual rental was handled by Avis. The address provided on the order was incorrect and there were two given. When we couldn't find the store at the first address, we assumed we had the wrong place and headed to the second address. We called the rental company to inform them we'd be late to the second location. After a half-hour walk, we still couldn't find the store. We contacted the rental company again, and they said someone would come to pick us up. Once the representative arrived, we learned the actual store was at a different location. He drove us there to complete the rental process. It would be helpful if the correct address was clearly provided to avoid such confusion. When returning the car, the store was closed. We called, and someone came out to collect the keys. The return specifics were noted at our request. Regarding the credit card deposit, we were initially informed that Avis would lock the deposit amount. However, about half an hour later, Budget locked a separate amount on the card. When we went to the store to inquire, the staff said they hadn't locked any additional fees and couldn't check until the next working day. We contacted customer service, and the first representative hung up claiming they couldn't hear us. The second representative promised to look into it. Two days later, they informed us the locked amount was for fuel charges. We were okay with the fuel charge but not with the unauthorized lock on our credit card without prior notification.

The accident assessment process was slow, and the store service was average.

The service from the company was good. The store is together with Avis.