The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.

Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.

Repeatedly told me I didn't need to buy fuel but still charged me; they forced me to buy a full tank

Very unfriendly service, all staff have a bad attitude, and they just keep asking for extra charges to make more money. They wouldn't give the car if you arrive before the scheduled time, and they charge an extra $60 for returning the car not even 30 minutes late, which is more than a day's rental. The worst part is the terrible attitude, especially from the Black staff who could be very rude. The worst car rental experience ever. Never rent from this company again, never rent from this company again, never rent from this company again.

Max and Chris at the JFK rental car were amazing. So friendly with customer.