The rental and return process is quite convenient. The vehicle condition is also good, so you can use it with confidence. However, it's best not to change the car model at the counter as the price difference from the app quote can be significant. If there's no car available for an exchange, you can request a similar car without an extra charge.

It was average. The process took quite a long time, and at the end, they said the pickup time was 15 minutes early, requiring an extra day's charge (early pickup and return were not allowed). They persistently pushed insurance; you need to be firm in declining. The counter only handled key collection, with no staff accompanying you to the car, which means if there's an issue with the car, you have to walk back a long way to find them.

This company is a chain in Europe, convenient and quick service, allows for one-way rentals. The car was clean with low mileage, highly recommended.

The staff at car pickup was very friendly and professional. The process of both picking up and returning the car was very quick.

I reserved a Passat online, but at the store, they gave me a brand new Mazda Atenza Touring, which completely exceeded my expectations! The driving experience was excellent! The staff were very patient and had a great attitude!