New Jersey—Washington—Shenandoah—Blue Ridge Parkway—Great Smoky Mountains—Atlanta

Acceptable

Unreasonable charges, received a $550 bill which is higher than the rental cost, it's simply robbery!

I've always rented cars through this platform, but this time the experience was terrible. After returning the car, the American rental company charged me $280, $275 of which was a management fee and the rest was for tolls. I don't question the toll fees, but the $275 management fee is absurd. I rented a car at the same airport two years ago and didn't have this charge. This fee is almost equal to the rental cost itself, meaning I paid almost twice the amount for the rental. The rental company said the high cost was due to labor costs, but I doubt such a significant difference between companies at the same airport. The customer service representative said they tried to negotiate with the rental company but got nowhere. If they continue to treat Chinese customers this way, this platform should stop collaborating with them to prevent more people from being deceived. Avoid Advantage Rentals at all costs.

Insisted my credit card was a debit card, trying to charge more. Then someone else placed the order with a new card. Additionally, the ePass fees are ridiculous. No matter how many times you use it, once you start, it's $24.99 per day, making us avoid toll roads. They also tried to scare us by saying Boston has all electronic tolls and that we'd be stuck without it, but it wasn't that bad!

The staff had a bad attitude, and the line took almost two hours. Unbelievable.