Went early, not too many people, and the queue time was short. The service attitude of the rental company staff was average, not too friendly but not rude. They strongly recommended many unnecessary extra items. In the end, I only accepted paying around 50 USD for not having to refill the gas tank upon return. In hindsight, it was unnecessary since there were plenty of gas stations around the return area. Additionally, about three weeks after returning home, my credit card was automatically charged 26 USD. After inquiry, I found out it was due to an electronic toll. The toll was 1 USD, and the rental company's service fee was 25 USD, which seems excessive.
Insisted my credit card was a debit card, trying to charge more. Then someone else placed the order with a new card. Additionally, the ePass fees are ridiculous. No matter how many times you use it, once you start, it's $24.99 per day, making us avoid toll roads. They also tried to scare us by saying Boston has all electronic tolls and that we'd be stuck without it, but it wasn't that bad!
Extremely dissatisfied. The rental company staff were rude throughout the entire process. They set up various obstacles to prevent us from picking up the car. Tried every possible way to charge us extra fees and attempted to forcefully sell us a full tank of gas at a high price. They refused to give us the car unless we bought it. We've rented cars multiple times in the UK, USA, and Thailand and have never encountered such unreasonable behavior. Even in Japan, where the process is the most complicated and strict, we were treated politely. Very disappointed, this is a company that does not respect its customers.
“Great rental company,customer service was very good ,no pressure to upgrade or take extras,Would hig”
About Advantage:8.8/10
Like: Very affordable price and car was brand new upgraded as well because our choice wasn’t available at the time Dislike: Waiting on my deposit back of $200 been home couple of days and still haven’t received it.
Dislike: the vehicule hasn't very clean except this all it was very good
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