Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.
Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.
I requested an automatic transmission and waited for over an hour but didn't get one! I booked a compact luxury car but was given a lower-class Opel hatchback. The car was in very poor condition!
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