My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.

Service was average, businesslike, and not very enthusiastic in solving issues.

The staff pushed the insurance. I remember saying I already bought insurance, but perhaps I didn't fully understand the staff's explanation, leading to unknowingly purchasing expensive insurance. A costly lesson—everyone should be cautious!

We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!