“Will definitely book on Paradise again using Easyrentcars because the experience is good overall.”
About PARADISE:9.0/10
I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year.
Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.
About QEEQ:10.0/10
Booking is fast, not able to try price drop protector.
The car was really dirty, there was even a shoe from another person under the seat. The breaks started not to work but in all the country they only have ofices in Kuala Lumpur and in Penang to change the car and i was on the other side of the country so i had to go have of the country with tje breaks broken.
“Worst customer service from Paradise Rentals. The car was very old (80K miles) and service was bad.”
About PARADISE:3.3/10
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
“value for money compare to other car rentals in market”
About PARADISE:10.0/10
Like: Simple and comfortable driving. Dislike: Car steering vibrates when exceeds above 100KM/per hour
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Customer Service
Easy procedures and good hiring experience
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View more >Dislike: Car steering vibrates when exceeds above 100KM/per hour