The store had only one employee handling business, resulting in a wait time of over half an hour. The employee's service attitude was arrogant. We had reserved a sedan, but the store provided a small truck, claiming it was an 'equivalent model.' We questioned this on the spot, only then did they offer a 10% discount on the rental fee. When refused, their service attitude became very impatient.
I chose this store because it was cheap, but had to wait a long time for the shuttle. The driving distance was over ten kilometers, and the return address was incorrect. I rented a Jeep Grand Cherokee but never received that model. Instead, previous renters either got a minivan or, like us, a Toyota seven-seater, which was front-wheel drive. After three hours of negotiation, the store clearly said they didn't have any Jeep models. Observing the car returns and the parking lot confirmed there were no Jeeps. The manager lacked integrity. We just wanted a four-wheel-drive off-road vehicle, but they claimed no vehicles were available and asked us to come back tomorrow. However, several foreign customers after us received a Dodge.
I had to wait for two hours before getting the car. The process was too slow. I reserved an SUV but got a minivan instead. The vehicle type was completely different.
Waited for half an hour to pick up the car. The receptionist with an Indian accent was unhelpful. They also didn't specify all the charges and overcharged by 270 CAD.
Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting
About QEEQ:10.0/10
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