Kemi-Rovaniemi

Very good attitude

They take advantage of customers with poor English skills

I chose a rental location from the QEEQ map that was supposedly only 600 meters away from Helsinki Central Station, but the actual address was 6.3 kilometers away. QEEQ should correct this to avoid misunderstandings. I had to call Avis to arrange for the car to be relocated to a branch almost one kilometer away from the station (since Avis only has this branch near the Helsinki station, and it’s not 600 meters away). We dragged our luggage to the branch, where the staff warmly welcomed us and upgraded our car to an automatic transmission for free.

Not bad

Very dissatisfied. When I arrived at the AVIS counter at the airport, there was no one there. I waited for half an hour and called the company, but they said they couldn't find my reservation. After multiple attempts and with the help of airport staff and other car rental companies, I managed to contact AVIS again. They finally agreed to send someone. After more than an hour of waiting, an employee came to assist me with the car pickup without any apology or explanation. This was really infuriating!