West Coast USA

Very satisfied

Very good, convenient and quick car pickup, self-service car selection, and a high level of trust in customers when returning the car. Simple and efficient!

The car wasn't new, it had already covered 80,000 kilometers, which is quite a difference compared to the almost brand-new car I got from Avis last time. The brakes weren't very good and vibrated upon pressing, but it managed the whole trip without major issues. The tire pressure warning came on midway, and I had to find a repair shop to inflate the tires. Picking up the car took a long time mainly due to default recommendations for additional insurance and fuel services, which wasn't ideal. Additionally, the company used pictures of the Grand Cherokee to attract customers, but they actually offered much smaller SUVs. There was a smaller Cherokee, but it was too small so I opted for a Japanese car.

There was no queue when we arrived at the store. We were attended by a young biracial female staff member whose attitude was beyond our expectation: arrogant, indifferent, and uncommunicative, with a take-it-or-leave-it attitude. She made no effort to slow down or offer more explanations despite our language barrier. This staff member had the worst attitude I've encountered during my trip to the US. It felt like she had a prejudice against Chinese people, personal contempt towards me, or just wanted to unleash her bad mood onto others. Her attitude left me speechless. There was no deposit required for the car; we only paid for the first tank of gas (which I agreed with). After completing the paperwork, we carried our luggage to the second floor, found the Alamo section, and the staff at the entrance told us the range of cars we could choose from. After picking a car, we just drove off. I rented the smallest Japanese hatchback, which was quite new, very clean, and drove smoothly with a large enough fuel tank to go over 500 km on a single fill-up.

All good, but we left a par of kids headset in the Ford we rented in Indianapolis airport and have been in contact via email and phone but the headset has not yet been found.