Due to issues with the rental company, our plans were delayed by a full day, resulting in direct losses of 130 euros for two room bookings. On the day of the incident, the rental company staff promised to provide proof documents upon car return, which we could use to apply for a 30% discount on rental fees through the rental platform after returning to our home country. However, when we returned the car, they denied this promise and only offered compensation for one day's rental fee. After we returned home and applied for compensation through the rental platform, they refused and only offered to add one more driver for free on our next rental.
The rental location is very convenient, right inside the airport. There is no pressure to buy additional insurance, but the pick-up and drop-off times are quite long. Make sure to allow enough time when returning the car. Be sure to carefully inspect the vehicle's exterior when picking up, as they are very meticulous during the return inspection and won't overlook even small scratches.
There was a watermark on the passenger seat, which they claimed was caused by us. Before taking the car, we only took photos of the exterior due to our trust in the rental platform and did not photograph the interior. I believe many people wouldn't think to photograph the interior. When we returned the car, we randomly asked a few other customers, and none of them had photographed the interior either. We didn't know about the watermark until the return inspection. If we had caused it, we would have dealt with it before returning the car. Since we didn't photograph the interior before renting (and the rental company also had no evidence that the watermark wasn't already there), we were charged 90 euros. Initially, an employee asked for 140 euros, but after arguing, another person reduced it to 90 euros. As we were rushing to catch a flight, we had no choice but to pay.
The staff was very responsible and waited for us as agreed until 1 AM.
About QEEQ:10.0/10
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