Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.
It's okay. Arrived half an hour early for normal pickup. No reserved sedan available on site, got swapped for an MPV. Not sure if it's considered an upgrade. Asked for an SUV but they wouldn't swap it for free. The car has 80,000 miles on it, overall the vehicle condition is decent.
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