Overall, the car rental process was good. However, the store said they had no cars available when we picked up, and we waited outside for an hour.

I rented an XC60, which is categorized as a mid-size luxury car. Upon arrival, I was told I could only choose between a Nissan X-Trail or a Ford S-Max. After unsuccessful negotiations, I had to settle with one of these cars. Do these two models qualify as mid-size luxury cars?

The battery was completely dead and wasn't detected or replaced in time, which led to a breakdown during the trip. After calling the emergency support hotline, we waited in the snow for 3 hours with no assistance. Eventually, we had to buy a new battery at our own expense to get the vehicle working.

We arrived early, and there was no one. The pick-up location was about 300 meters away from the main office.

Hertz was great; they promptly helped us resolve any car issues during the trip.