Rome to Venice

The final price was nearly double. Too many tricks when picking up the car: constantly trying to upsell you to a more expensive car.

Although there were not many people, the wait time for picking up the car was quite long. No free upgrades were available; upgrading required extra payment. None of the listed services were provided.

Extremely poor experience. First, I had already purchased full insurance, but the store's customer service still tried to charge me nearly 200 euros for additional insurance. After a very difficult conversation, they finally agreed not to charge me. Second, I had booked a Mercedes E-Class automatic for 4 days, but when the customer service provided me with an Audi, I thought, 'As long as it works, it's fine.' I moved my luggage into the car, only to find out it was a manual transmission, which I can't drive. So, I communicated with the customer service again, and they gave us a Mercedes C-Class. We had four people and four pieces of luggage, and the car couldn't fit all the luggage. It was impossible for us to sit comfortably. Third, when returning the car, I used half a tank of fuel, but the customer service charged me 80 euros, which is outrageous. Since I was in a hurry and had no time to refuel, I had no choice but to get ripped off by the Italians.

They misled me into adding extra charges.

We booked the vehicle for 8:30 am. When we arrived at 8:35 the branch was still closed. The clerks arrived only around 8:45 and the whole process until we left took over half an hour. When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time. He then told us he owed us a high amount because we were late. He said the vehicle was delivered to us at 8:38 ...