When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.
The overall service was average, and the staff seemed rather impatient during pick-up. Be sure to inspect the car carefully, and it’s best to record a video as evidence. This is a local rental company with affordable rates, but adding insurance is part of their business strategy. Car theft, smash-and-grabs, and luggage theft are common in Italy, especially in parking lots near tourist attractions. The police are typically unhelpful, so it’s highly recommended to purchase comprehensive insurance, including coverage for lost items inside the vehicle. When choosing a rental company, compare the total costs after adding full insurance.
Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.
About QEEQ:10.0/10
No issues with QEEQ.com. The only thing I would recommend to have flexibility for car pick up. Had to wait 3 hours because they would not release the car even though it was parked. Dumb!
Very helpful staff dropping off the car and picking it up. Only issue I had was that they told us that we weren't fully insured when picking up the car, which I was as I paid the extra fee from the qeeq premium option. In reality they charge a very high extra fee to deal with them directly if anything had to happen and to avoid the 1000 euro deposit on the card. Was a bit disappointed that I got tricked into as they made it seem like I wasn't covered enough but everything else was great.
About QEEQ:10.0/10
Very helpful and quick customer service.
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