The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.
Fantastic experience! I was given an upgrade to a brand-new Audi A4 upon arrival. The car was equipped with the latest features, and my 10-day rental was excellent.
When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.
When we arrived to pick up the car, the one we reserved was not available—it didn't even exist. They immediately offered us two options: one very small car that wasn't even the same class we booked, or another within the same class but requiring an additional fee of 40 euros per day. After persistent negotiation and contacting the rental company, they reluctantly agreed to provide a car. Secondly, when I extended the rental for one more day, they insisted I buy an extra day of insurance. I explained that I already had full coverage, but they ignored me and threatened to deny me the car. They even froze 3000 euros on my credit card, warning that they would immediately deduct any damages. After further back-and-forth with the rental company, they eventually gave me the car, but the process took an hour. It was a frustrating experience—without prior rental experience, someone less prepared might have been forced to pay all the extra charges.
I picked up the car on time, but the car I reserved didn't exist. They gave me a small SUV instead, and I insisted on getting a car of equivalent size because I had planned for luggage space. They said if I wanted the Ford car, I would need to pay an extra €40 per day. I refused and immediately contacted the rental platform. The platform negotiated with them, but they ignored us. After persistently reasoning with them, they finally agreed to give me the car. Additionally, I extended the rental by one more day. When picking up the car, they insisted I buy their insurance, even though I had already purchased one. They ignored me again, and after my persistent efforts, they charged my credit card with a €3000 credit limit, threatening to deduct it directly if there were any damages. Their attitude was very bad. I recommend everyone avoid renting from this company in the future.
The car rental includes full insurance and consulate-certified translation. The car pick-up process took half an hour without any upselling. During the trip, there were two minor scratches, and upon returning the car, a €120 credit card authorization was applied. The fuel cap only has Italian labels for the fuel type. The trunk can fit two 28-inch suitcases.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Oswald Norris
-
-
-
-
View more >Ternence Theresa
-
-
-
-
View more >Mandy Hawthorne
-
-
-
-
View more >Fabian Victor
-
-
-
-
View more >Leonard Clark(e)
-
-
-
-
View more >Earl David
-
-
-
-
View more >Sam Dewar
-
-
-
-
View more >Darcy Hill
-
-
-
-
View more >Bradley Jefferson
-
-
-
-
View more >Wade Young
-
-
-
-
View more >Uriah Hemingway
-
-
-
-
View more >Leo Tours
-
-
-
-
View more >Riva Walkley
-
-
-
-
View more >Kerwin Alice
-
-
-
-
View more >Victor Forster
-
-
-
-
View more >Theobald Chapman
-
-
-
-
View more >Suzanne Clarissa
-
-
-
-
View more >Additionally, I extended the rental by one more day. When picking up the car, they insisted I buy their insurance, even though I had already purchased one. They ignored me again, and after my persistent efforts, they charged my credit card with a €3000 credit limit, threatening to deduct it directly if there were any damages. Their attitude was very bad. I recommend everyone avoid renting from this company in the future.
Lesley Chesterton
-
-
-
-
View more >Beacher Leigh
-
-
-
-
View more >Darlene Leopold
-
-
-
-
View more >Car hire Brands Ranked AT Rome Fiumicino Airport, FCO
Know More about Rome Fiumicino Airport Car hire
Pay for Car Rentals with Crypto