The staff was very helpful on both sides. No issues with the process. Nice hybrid car. It made for an easy trip.

Easy to book and find everything. I was prepared with the documents needed for an international rental. I thought the price was a little high, but it was on par or lower than other places.

The staff can speak Mandarin, which makes communication easy

Service counter ask us to fill up where we going and where we staying, knowing that, they do not offer any highway or toll package that we could save half of the toll fee (we saw it in the notice board at the rest area), even the office don’t have such notice too. Moreover, they do not even ask if I need a ETC (smart Toll card) until I asked for it. Pick up office need to improve. Whereas at the drop off office at Hakata station, was very good and the staffs are very kind.

Overall good. More promotion would be greatly appreciated. Just one comment, when I use the app, trying to login, an authorised email will be sent, but when I click to it, it don’t link to the app at all. Till now, my app unable to login my account.

日産Daysでしたが なにもかも順調で良かったです

お店も綺麗でスタッフの皆さん 感じよく接客していただきました。 また利用したいです

Staff for release car at the counter quite terrible because he said he have no baby car seat for rent in the office and he said he will let us to go to another company to rent a car because i forgot to tell Easyrentcar that i have baby come with this trip. Anyway one of their staff help us to find baby carseat from another office. So everything ok after that moment. Another thing i told them to make full insurance with this rent car. But the problem is they said This insurance will not full cover if i found some scratch but forgot to phone to them everyday that i rent. It quite strange a little bit with this counter staff.