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Live chat Email us Service Code: 4028207331
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4028207331
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Las Vegas - San Francisco - Monterey - Santa Barbara - Los Angeles

Reviewed: Fri, Oct 5, 2018
About Dollar: 4.0 /10
The first time picking up the car was at the Treasure Island Hotel service desk on the 2nd floor in Las Vegas. The reservation was set for 2 PM, and the reserved model was a 4-door Jeep Compass. Around 10 AM that day, I went to the service desk to ask if I could pick up the car earlier. The staff said the reserved model was not available, but I could upgrade for an additional fee. I declined and confirmed verbally that the reserved model would be available at 2 PM. When I returned at 2 PM, the staff processed the paperwork and gave me the contract and the keys. Upon finding the car, I noticed it was a different Jeep model, a 2-door, and the fuel tank was only 1/4 full, which I photographed. Since there were no other staff around and I needed to drive to San Francisco, I didn't go back to the service desk to negotiate. However, I later found the fuel consumption to be extremely high. The drive to San Francisco was about 900 kilometers, and I spent nearly 300 dollars on fuel. Additionally, the trunk was too small, fitting only one 30-inch suitcase, and I had to place two more suitcases in the back seat, which was very inconvenient for a 2-door car. After spending a night in San Francisco, I went to the Dollar Car Rental at the airport the next day to request a car change. The staff there understood my situation and changed my car to a Nissan Rogue SUV without additional fees. However, after returning the car in Los Angeles, I was inexplicably charged 93 dollars and do not know why.

Relevant Reviews on Dollar TREASURE ISLAND HOTEL

Aldrich Lloyd

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Reviewed: Wed, May 8, 2024
About Dollar: 10.0 /10
Very good
About QEEQ: 10.0 /10

Denise Robin

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Reviewed: Sun, Oct 13, 2019
About Dollar: 10.0 /10
The service was very good.
About QEEQ: 10.0 /10

Lucy Wyat(t)

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Reviewed: Wed, Oct 18, 2017
About Dollar: 2.0 /10
The service at Dollar is problematic! I had to wait in line for half an hour, and then they told me there were no cars available. They only offered me a Camry. I asked why there was no car available when I had prepaid in full. Dollar said the payment was made to the booking platform, not to them directly, so they were not responsible. If I wanted an SUV, the only option was a Volvo, and I had to pay extra—more than half of the original price. By that time, my parents had already been waiting for nearly an hour, so I had no choice but to pay for the upgrade. When I finally got the car, it was a V40, which couldn't even fit our luggage. The staff at the car return were also very rude! I will never rent from Dollar again!!

Nora Keats

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Reviewed: Tue, Jul 14, 2015
About Dollar: 10.0 /10
I rented a car from Dollar in the USA this time. The only issue was that the pickup location in Las Vegas was a bit hard to find, but everything else was very satisfactory. I originally booked a 5-seater Chevrolet SUV but was given a 7-seater full-size SUV instead, which only had 3000 miles on it and was in excellent condition. Changing the car in San Francisco was also very convenient. The car exchange was at LEVEL 2 at the airport, but the signs weren't very clear and caused a bit of delay. Overall, a 5-star experience! It was a very good car rental experience.
About QEEQ: 10.0 /10

Enid I.

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Reviewed: Sat, Oct 31, 2015
About Dollar: 2.0 /10
Extremely bad! I didn't get a car at all!

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