The queue time was short, but the staff were not very knowledgeable.

Their English was pretty good, and the car rental process was quite straightforward. We had an early morning flight and the staff managed to meet us at the airport promptly, although there was an extra charge for services outside regular hours. Unlike in Germany, where you can just drop the keys at a designated spot free of charge if it's outside working hours.

Service speed was relatively slow

All around a great experience but when I showed up early and by early I mean 1 hour. I was told they could not give me a car until the specific time. Just travelling 10plus hours with three kids - this was upsetting.

Smooth

Great service. First car the air conditioning didn't work, so I had to go back to the desk. They issued me a brand new car as a replacement!