Service attitude was average, insufficient knowledge about car models. By chance, I got a model that met my needs. There were no snow tires, and the car skidded badly on snowy downhill roads.
Did not clearly tell me the direction to pick up the car. As a result, I had to confirm with the front desk twice, carrying two heavy suitcases back and forth in the winter.
Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.
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