Good

The car pickup process was very quick

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

There was a long wait to pick up the car. After completing the paperwork, it took a very long time for the car to be brought out, and we couldn't get it at the scheduled time. The staff indicated that we could extend the return time. However, when we returned the car according to the extended time, we were still charged for being late after returning to our country! Extremely unfair!

Picking up the car was okay, but returning it was a nightmare. We arrived more than an hour in advance, but the return shop was closed with no staff around, even though the listed return location claimed to be open 24 hours. We were not informed about how to return the car or where to park it. After calling customer service and going through extensive communication, we were told it might be a self-service return. We eventually asked someone and located the parking area, then dropped the keys into the rental company's key box at the back door. Upon returning home, I found that more than 2000 was held on my rental card, but only 189 was refunded. When I inquired with customer service, they gave vague answers and mentioned it was a late return fee. I was completely at a loss. There was no late return, and even if there was, charging over 2000 is unreasonable.