NOTTINGHAM CAR RENTAL REVIEWS

Excellent service

Your customer service was excellent only thing i didnt like was the stupid excess which i had to take out third party cover for. Why dont you offer. This wiuld put me off using again

Car was better than what I booked due to a shortage of cars. Young driver charge for age 25.

Customer service was good however they were short staffed and it took a long wait for me to collect the car.

All good

Good platform

Mucha lentitud a la hora de entregarnos el coche. El hecho de tener que entregar el coche fuera de la hora de recogida en alquileres de corto tiempo es un problema porque entregarlo antes supone un perjuicio para quien lo alquila. Las alternativas no son buenas o costosas. En mi caso no tuve mas remedio que llevar mi coche al aeropuerto pagando el coste de entrega en oficina diferente Pero tengo que decir a su favor que en este momento parece que me han retirado el cargo en la tarjeta.

En la plataforma todo muy bien.

Really nice, I nice, pleasant staff !!

Collection took over 40 minutes, which I wasn't expecting. Includes a DVLA and credit check, again I wasn't expecting as it was a business booking. Car wasn't ready at the time I booked for (had to wait 20 minutes for another car to be cleaned). The car I was given was a Peugeot 2008 with 60k miles and loads of scratches/dents/interior stains, so it had seen better days. Another customer was complaining about their car at the same time, and the counter staff weren't very professional about it, and honestly I didn't have time to complain. Drop off was quick and smooth for me, but overall I wouldn't hire again from Europcar or this venue.

Not bad. Everything is electronic now, and returning the car is simple – you just hand them the keys. They said we'll receive the electronic receipt and deposit refund in two days.

Excellent service very friendly

Excellent service very friendly

Very satisfied, simple procedures

The service is very considerate and the process is very user-friendly.

Car was ok. Staff somehow changed my booking so I got hit with an unexpected charge that I had to spend a few days claiming back after the event.

All fine.

Beware. Car clearly hadn’t been checked before renting out. AdBlue warning came on after 30 minutes. Despite checking the car back in, and the vehicle having a thorough inspection at that time, and getting a full refund of the deposit, Enterprise proceeded to charge me 2 weeks later for a nail in a tyre. This was clearly a vindictive act just because I complained about the state of the vehicle.

We received a superb upgrade due to a lack of suitable cars being available at the time of collection. It was frustrating to have to wait 3 hours for the car, but needless to say the blow was softened by the amazing car we were then given to have for the week. Definite lack of structure and organisation on scheduled day and time of pick up, I can’t understand how despite having reserved the car weeks in advance we were then unable to collect said car at said time, then left to wait for hours whilst the problem was resolved! What if we had had a flight to catch? Nevertheless, as I said above, the car we were eventually given was classes above the car I had reserved, so I have no real complaint, but I’m aware we weren’t the only ones in the same predicament that day and so there clearly does need to be a change to the way the system operates.

Booking via the website was easy, quick and the cheapest quote I had found, so very happy with that.

Pretty good.

Mr north was excellent just sorry the review is a little late

Good

Very satisfied, great attitude, and they upgraded the car to a very new model.

Very satisfied. Everything is paperless with iPads for pick-up and drop-off. In case of an accident, QEEQ needs to contact the car rental company for documents for domestic claims.