It's a small company, operating as a franchise. It was peak season when I picked up the car, so all vehicles were taken. They upgraded me to a Toyota Mini Van for free, which even had electric doors.

マウイでのレンタルでした。 お願いした通りの車で、良かったのですが、室内の清掃がイマイチなのと、フロントガラスに油膜がビッシリで、雨の際、非常に前が見辛く、あのままでは危険だと思います。

予約はスムーズでしたが、窓口は結構時間が掛かりました。

the car was not up to expectations. i feel i deserve a discount for having to wait for a bad car to show up. i left for my trip late and in a car too small to take my packed luggage.

Like: The car, the staff and everything else
Dislike: Ther is nothing bad to say.

Like: I liked the quick friendly service once I got to the counter to pick-up my van. Been to Hawaii many times, there is always a long line to pick-up your car. The van was perfect, exactly what I needed. The price was by far the best I had seen anywhere else. When we dropped off the van they helped us quickly and had a shuttle waiting to take us to the airport.
Dislike: it would be great if there was a line exclusively for people who have ordered and prepaid for a car/van, even on weekends.