This is my second time renting a car, and the staff at the store were extremely warm and attentive. I noted that it would be best to have a car with GPS, and the store replaced the vehicle with one that had navigation. I appreciate it very much.
I picked up the car at Frankfurt Airport, it was very convenient! The attendant was very patient! My English is not very good, but he explained everything patiently! To my surprise, I was given a Renault Scenic MPV, which was larger than the car I had booked! Nice!
The staff member was quick and efficient, and he asked if we were familiar with the Skoda brand, reminding us to return the car with a full tank. He briefly mentioned the three levels of insurance, and after I confirmed I only needed the basic coverage, he did not push further. The inspection during return was also very quick, overall a very pleasant experience.
About QEEQ:10.0/10
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