Apart from spending some time filling in information at the beginning, the overall process was quite smooth, and the return was very quick.

While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.

The car was in a good condition, just as one could expected.

Easy to use. And you reacted quickly on my mail request.

When we picked up the car (mini van as we were 6 passengers) there was a piece of trim/floor on the floor of the car just sitting there. I had to take it out to give to the staff. There were many scratches and dents and the front bumper was questionable. The car worked fine but when we hit a certain speed it sounded like we were going to lose our front bumper. They required us to have 3rd party insurance even though we were covered by our credit card and we were not allowed to rent without it. This was an additional 120$ US for 3 days.