Overall, it's decent. However, the rental insurance purchased through QEEQ was not recognized by the store, so I had to buy the $25 per day collision damage waiver instead.
I recently picked up cars at Rowland Heights twice, and both times they didn't have the model I booked. Only electric vehicles were available, so I was forced to pay extra to upgrade to a higher-level model. Especially last month, I booked a morning pickup, but the staff told me I had to pay extra to upgrade or wait until the afternoon for the model I booked. I needed the car urgently, so it was very frustrating.
They didn't have the model I reserved or a similar one, and gave us a smaller car, which couldn't fit all our luggage. The staff didn't help solve the problem. The pickup store was small and only accepted credit cards with chips.
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